Hello, this video will should on what steps to take when the associate has claimed that the on-boarding E-Mail is not on his inbox or on his spam after waiting for about 20 minute to process. This same method will be used for the following.
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Employee did not receive the first E-Mail from the on-boarding system.
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Employee forgot his password.
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Employee forgot his 4 digit pin.
STEP 1: Check to make sure the associate is on the on-boarding system
For the purpose of this video I am going to using an associate with the following name "Bryan Testing Vallecio", on these instructions we will cover how to look someone up on the system in the most efficient way. First you want to make sure you are able to find the employee on the system because if you are that means the E-Mail was sent and this method will serve as an alternative way to give access to that associate who did not get the E-Mail. If you do not find the employee on the on boarding system and its been more then 20 minutes since you sent the request at that point you need to submit a ticket to helpdesk@exactstaff.com with the employee name and letting us know that its been over 20 minutes and you cannot find the employee.
STEP 2: How to send the employee a temp password
This video will show you the best method to send the temp password in the case the employee has forgot his password or 4 digit pin.
Before following these steps please make sure you send the E-Mail to an E-Mail address which the employee currently has access to this.
Additional: The employee enter an incorrect email address and I do not correct it prior to sending on boarding.
Since we did not make the correction prior to sending, we will need to make the correction in both eEmpACT and the on boarding system.
1. First we need to find the employee.
2. Then we need to click the green gear.
3. We need to use the option "Re-send Registration Email"
4. Now we need to update the email address and click send.
